UniLify is an Egyptian platform that helps you discover the best local businesses from restaurants, cafes, and services throughout Egypt. You can read user reviews and add your own experiences.
Is using the site free?
Absolutely! You can search for places, read reviews, and add your ratings without any fees. Business owners can also add their businesses for free.
How do I add my business to the site?
Very easy! Go to the "Add Business" page, fill in basic information like name, location, working hours, and add some photos. We'll review the information and publish your business within 24 hours.
How do I create a new account?
Click Sign Up, enter your name, email and password — or continue with Google. Google accounts are verified automatically; email sign-up may require a verification code.
I forgot my password, what should I do?
On the login page choose Forgot password, enter your email, then open the UniLify message and tap the reset button. Stay on the “check your email” screen until you open that link — it is valid for 15 minutes.
How do I search for a specific place?
Use the search bar on the homepage, type the place name or service type (e.g., "East Cairo restaurants"), and choose from the results. You can also browse by category or governorate.
How do I add a review or rating?
Open the page of the place you visited, click "Add Review", choose the number of stars, and write your honest opinion. The more detailed your review, the more it helps others!
How do I manage my business page?
After adding your business, you'll get a dedicated dashboard. Through it you can update information, add photos, edit working hours, and respond to customer reviews.
Is there a mobile app?
Currently the site works perfectly on mobile browsers. We are working on a dedicated app for Android and iPhone that will be available soon.
How do I contact technical support?
You can contact us via the "Contact Us" page or email support@unilifyhub.com, and we'll respond within 24 hours.
How do I book a place on UniLify?
Open the business page and tap Book. Choose the service, date, and time inside the booking popup — you stay on the same page. Sign in when prompted to confirm.
Do I have to pay online when booking?
Not always. Many categories allow pay-on-arrival (cash at the venue). Salons and high-value services may require a small deposit via card or mobile wallet through Paymob. The amount and cancellation window are shown before you confirm.
What happens if I miss my appointment (no-show)?
No-shows may forfeit a paid deposit according to the business cancellation policy shown at booking time. Repeated no-shows can require prepayment for future bookings. See our Terms of Service for platform rules.
How do I cancel a booking?
Open Profile → Bookings (or the confirmation email/notification), choose the booking, then Cancel. The free-cancellation window and any fee are shown before you confirm. If you are outside that window, the business policy applies. Need help? Contact support@unilifyhub.com.
How do refunds work for bookings?
If you cancel within the free cancellation window, online payments are refunded to the original method (card/wallet) within standard bank processing times. Cash-on-arrival bookings are cancelled without charge when cancelled in time.
I signed up with Google — can I also use email and password?
Yes. After signing in with Google you can set a UniLify password from Profile → Settings. Until then, use Continue with Google to sign in.
How do student or professional membership cards work?
On your profile, open verified member offers, choose your category, upload a clear photo of your card, and submit. Status becomes Under review until we approve it. You will get an in-app notification.
Why does a brand-new account show zero reviews and saved places?
Each account only sees its own activity. A new email starts at zero. If you ever see someone else’s numbers, sign out and sign in again — then contact support.
How do I report a place or a review?
Open the place or review and use Report. Track status under Profile → Reports. See also Trust & Safety.
What do Free and Pro plans include for business owners?
Free includes overview, services, reviews, and settings. Online bookings, detailed analytics, and promote tools need Pro (or higher). Locked tabs show an upgrade option instead of an error.
My business is already on UniLify — how do I manage it?
Go to Business → Is this your business?, or open your listing and tap “Is this your business?”. Sign in, send a short proof document, and our team will review within 48 hours and email you.
How does the Interactive Map work?
The Interactive Map (at /maps) lets you browse all listed businesses on a live map. Tap any pin to see the name, category, rating and a link to the full listing. Filter by category or governorate to narrow the view. Your location is only used to center the map if you grant permission.
How can I advertise my business or appear as a featured listing?
Go to Business → Advertise. You can choose a Hero Banner (appears in the homepage slider) or Area Dominance (top of search results in your district). Budget, impressions, and duration are shown before you pay. A Pro subscription is required to unlock advertising tools.
How do I update my business information after adding it?
Log into your Owner Dashboard. Under Settings you can update the name, address, working hours, phone number, photos, and services at any time. Changes go live immediately for most fields; a photo or name change may trigger a brief moderation review.
How do I delete my UniLify account?
Open Profile → Settings and use Delete account (or contact support@unilifyhub.com). We remove personal profile data subject to legal retention for payments, disputes, and fraud prevention under Egyptian law. Active bookings or unpaid balances may need to be resolved first.
How does the owner wallet work?
Business owners can hold UniLify wallet balance for ads or subscription payments where available. Balance is shown in the owner hub. Wallet charges are confirmed only after the server records success — never from a URL alone. Contact support for disputed wallet movements.
Can a verified membership card discount my Pro subscription?
When UniLify runs an admin campaign for your approved membership category (for example student), the discount can apply automatically at Pro checkout. The amount is always recalculated on the server. You can dismiss reminders; checkout still re-validates eligibility.
What should I do in an emergency or unsafe situation?
UniLify is a discovery and booking platform — not an emergency service. If you are in danger, call local emergency numbers in Egypt (e.g. police 122, ambulance 123) first. Then report the listing or user on UniLify under Trust & Safety / Safety.
Where can I read platform news and updates?
See Press for media contacts and public updates. We do not publish fake growth metrics. Seasonal product notes appear there when we have something real to share.
Didn't Find an Answer?
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